All RGS Security Staff adhere to our exacting code of practise.

Uniform:
Our standard is black trousers, shoes, white shirt and our black logo
tie with black logo coat or black suit jacket (for weddings or balls) 

 
Uniforms to be clean at all time and free of tears and rips and missing
buttons.

 
Jewellery to be kept to a minimum, meaning no eyebrow or nose piercing
and ear rings.  Rings are not allowed but only if discreet (wedding ring).
 
Door Behaviour:
Since we are aiming to present a smart and welcoming image while working,
certain rules have to be in place.

The overall aim, of course is to make customers feel they are entering

a safe and friendly environment. 
 
No chewing of gum
No smoking
No drinking while on duty
No consumption of alchol before working
No non-emergency mobile phone use
Remaining standing at all times whilst on duty
 
Body Language:
Staff to avoid confrontational stances such as standing with crossed arms
Avoid using hand signals to indicate whether customers should queue or enter
(e.g waving them in)
Any aggresive body posturing.
 
We will always:
Greet all customers enetring or leaving, while establishing eye contact
Open doors for customers entering or leaving the venue.
Usher disabled customers in, offering to help with their wheelchair etc
and let them know where the disabled toilet is.
Listen to all queries and complaints attentively and feed back to
the management at the end of the night.
 
Arrival Time: 

Staff will arrive ten minutes proir to shift enabling a premises check and meeting with manager and staff..
Throughout the shift do toilet checks, fire exit checks, clear any glass when able to

and walk through the venue acknowledging customers looking at their behavoiur

to be aware of any potential problems before they occur.